10 inch Tiffany Style Pendant Lamp Red Dragonfly Stained Glass Shade Handcrafted

We offer free returns within the UK for most new, unopened items returned in their original packaging within 30 days of delivery for a full refund.

If the return is due to our error (such as receiving an incorrect or defective item), we will also cover the return shipping costs..

Shipping Policy

Thank you for visiting and shopping at Tiffora. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time All orders are processed on same day if received before 2 pm UK standard time. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

DestinationEstimated Delivery TimeShipping CostUnited Kingdom2-3 business daysFree ShippingEurope2 to 11 business days£34.99International 3 to 17 business days£49.99

Delivery delays can occasionally occur due to unforeseen circumstances.

3. Shipping Confirmation & Order Tracking You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes Tiffora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages Tiffora is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy We ship to most countries worldwide. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

7. Returns Policy For more information about returns, please visit our Returns & Refunds Policy page.

If you have any questions regarding our shipping policy, feel free to contact us at sales@tiffora.co.uk.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@tiffora.co.uk. Please note that returns will need to be sent to the following address:

Unit 1 Salisbury SquareSalisbury StreetNottinghamNottinghamshireNG7 2ABUnited Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@tiffora.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tiffora.co.uk.